Prompt: Respond to the following questions based on the case study “Incident One: Starbucks Returns to Its Roots,” in Chapter 18 of Organizational Behavior.
a. Apply what occurred within Starbucks to identify key items and steps within the process.
b. What role did the leader play in this process?
c. What actions were necessary by the CEO in order to make this a success?
d. What impacts did the organizational structure or design have on the items identified by the CEO? How did the previous task centric, mass production organizational model need to shift to succeed in order to acquire the new people-centric, customer focused organizational model?
e. Evaluate the challenges in your response to (d) above specific to this case study of transformation.
f. Examine the opportunities in your response to (d) above specific to this case study of transformation.
g. How were the culture and performance impacted by the leader’s actions? Be specific in stating the actions.
h. Was the leader negligent in any action you feel would have been beneficial to the proce
