this is first question
Consider this assignment and post your opinion on ONE of the following questions.
- In your opinion, what would the requirements be for someone you would bring into a help desk?
this is second quesrtion
Complete the main portion of this assignment as outlined below. When applicable, adhere to APA formatting and reference guidelines.
You are a member of the Help Desk organization in your company, and you are assigned to a team that is charged with improving your operations. Your manager has asked you to provide some information about the qualities that help desk representatives should possess.
- Investigate the library and Internet for information about the skills required to be a successful help desk representative.
- Select 2 criteria for good help desk representative attributes:
- Describe why these criteria are important to the quality of help desk operations.
- Summarize how these skills might be demonstrated in a help desk call scenario.
- Provide examples of the negative effects that the absence of these skills might have on a company and its efforts to provide quality support.