Summarize how these skills might be demonstrated in a help desk call scenario.

this is first question

Consider this assignment and post your opinion on ONE of the following questions.

  • In your opinion, what would the requirements be for someone you would bring into a help desk?

this is second quesrtion

Complete the main portion of this assignment as outlined below. When applicable, adhere to APA formatting and reference guidelines.

You are a member of the Help Desk organization in your company, and you are assigned to a team that is charged with improving your operations.  Your manager has asked you to provide some information about the qualities that help desk representatives should possess.

  • Investigate the library and Internet for information about the skills required to be a successful help desk representative.
  • Select 2 criteria for good help desk representative attributes:
    • Describe why these criteria are important to the quality of help desk operations.
    • Summarize how these skills might be demonstrated in a help desk call scenario.
    • Provide examples of the negative effects that the absence of these skills might have on a company and its efforts to provide quality support.